I would love to catch up with you at one of the many talks I give. If you are going to be at one of my talks, let me know and I will make sure you get extra chocolate! (But I won’t tell you the answers to the quiz!)
Every golf club has them – the high-maintenance employees who take up 95% of your time to deal with, whilst all the other staff, who are doing their jobs, have to make do with the last 5%. It is possible to fire the b*ggers and this book will take you through the steps that you need to consider, to avoid a tribunal when dismissing.
Not unlike a beginner’s first hole in one, it was chance that led Chesham and Ley Hill Golf Club to retain Golf HR and after only a few months they are convinced at the value Carolyne Wahlen and her team offer.
“It was pure luck,” explained the club’s General Manager, James Short. “Someone from Carolyne’s team call to offer help with HR exactly when we were looking at new providers; they said we would be able to decide in a 10 minute meeting and to discuss everything we would need more than that!
“We already appreciated the need for professional HR and had been using someone on an ad hoc basis for contracts or employment letters – nothing like the support we now get from Golf HR, but it meant we appreciated the necessity of access to professional HR advice.
Time and again you will hear how helpful Carolyne Wahlen and the team at Golf HR truly are, striving to provide excellent professional advice – and this was how she came to represent Temple Golf Club.
“There was an email debate going back and forth between golf club secretaries on some HR issue,” explained Temple Golf Club Secretary Keith Adderley, “And Carolyne joined the conversation with some excellent advice and I asked to meet her.
“I’ve been at this Berkshire course near Maidenhead for 18 years and I have seen a lot of changes in HR. When I began I was 80% Club Secretary and 20% Company Secretary; today that has been completely reversed and while members still want you to be 80% there is an enormous burden of time consuming legislation and compliance issues that have to be dealt with. That was until Carolyne came to see me!
With its panoramic views of the Thames Valley, the Goring and Streatley Golf Club could not seem further removed from an employment tribunal…
But it was closer than it thought, explains Club Manager Mike Evans: “When I arrived here we had no HR department or any HR support and I had inherited some difficult situations that had real potential to go badly wrong and cost us thousands.
“Then one of our members mentioned Carolyne Wahlen from Golf HR and recommended we use her; she came in to see us and was a breath of fresh air and has been hands-on from the very start.
I got a phone call last week in from an old client contact. He was ringing for himself as after 26 years service he was being made redundant.
What particularly annoyed him was that the MD, who he had worked with for all of that time, was on holiday when this redundancy was to take place! The MD didn’t even have the guts to look this guy in the eye and tell him himself! What a wimp!
Anyway the company expected my (now) client to leave quietly with just his statutory pay. All others had done. Even when their current HR provider said to them “You are getting on a bit now, it will be good for you to spend time at home at your age” – which is automatic age discrimination!