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“Keeping You Out of the Rough”

Written by well-respected GMCA speaker, author and HR expert, Carolyne Wahlen –  Employment law specialist for Golf England’s course at Warwick University.

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“If you are trying to make money from a golf course or even just avoid going bust, you must have this book on your shelf!” says N. Sjoberg

Find out how to how to part company with non-performers and manage your existing staff better.

Every golf club has them – the high-maintenance employees who take up 95% of your time. It is possible to fire the b*ggers.

This book will take you through the steps that you need to consider to avoid a tribunal when dismissing, as well as improving the way you manage your staff.

In this book, Carolyne helps you get back on course and keeps you out of the rough with your staff issues. These help and advice in these pages will help you move your golf club forwards towards success.

EVERYONE CAN BE FIRED! IT’S JUST A QUESTION OF HOW!

Carolyne Wahlen is a well-respected speaker, author and HR expert.

  1. Carolyne focuses on giving HR help and advice to golf clubs.
  2. She currently provides HR expertise and advice to 24 golf clubs across the UK.
  3. Her talks are praised for their engaging, amusing and informative nature.
  4. Carolyne often gives talks to the Golf Club Managers Association (GCMA) regions on how to deal with staff issues.
  5. She is the employment law specialist for Golf England’s course at Warwick University.
  6. Carolyne also gives talks to members of other professional golf associations such as the CMAE, BIGGA and the PGA.

Every reviewer on Amazon has given it 5 STARS!

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PAPERBACK VERSION

  • FORMAT: PAPERBACK
  • LENGTH: 96 pages
  • LANGUAGE: English
  • DIMENSIONS: 15.2 x 0.6 x 22.9 cm

OR

EBOOK VERSION

  • FORMAT: EBOOK (PDF DOWNLOAD)
  • LENGTH: 138 pages
  • LANGUAGE: English

Soooooooo practical says Nigel Botterill
“This is a really useful book for any employer or business owner. I love the straight forward style and practical approach that is so rare amongst HR professionals.The truth is things don’t always go to plan in business and we do need to deal with real issues involving real people. This book provides really sensible practical advice for those situations!”

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Why do UK Golf Clubs need this book?

95% of my clients start working with me because they want or need to get rid of one of their current members of staff. And of the other 5%, the question of how to part company with non-performers comes up in the first month of working together.

Once we have got rid of the staff that are a thorn in the golf club’s side, we then move on to how we manage the existing staff better. There is often another round of parting company as staff are unable or unwilling to respond to clearer performance objectives.

Recruiting staff & moving forward

And finally, once the dust has settled, we look to recruit new staff, ones with a better attitude and skills, who want to do the job well and don’t have the baggage that longer-serving staff sometimes have.

One of the most common statements I hear is “He/she is a lovely person, but … ” and it invariably leads on to a statement about poor attitude or poor performance. I would always rather have poor performance, as that can often be rectified by clarity of tasks or more training. Attitude is a lot trickier.

The question also shows that golf clubs are really not cold heartless employers. You give staff second, third and sometimes many more chances to do it right. To the extent that some staff really do take advantage of you. There are tools out there for employers to use, but many golf clubs shy away from doing measures such as disciplinaries as they don’t want to be seen as “heavy handed”.

Looking at your golf club objectively

This is where I come in. I help the clubs look at the situation more objectively and see what needs to be done for the club and the staff who are performing well, rather than the “lovely person” who just isn’t doing what is needed.

So with all these challenges, the very least I can help with is how to manage your staff issues, so that they cause the minimum of disturbance and are solved so that you can concentrate on the more important things in life.

I will help you get back on course and keep you out of the rough with your staff issues, and this book is the first step towards that!

About the Author: Carolyne Wahlen

Carolyne Wahlen is a Carolyne Wahlenwell-respected speaker, author and HR expert. She focuses on giving help and advice to golf clubs. Originally from Leeds, Yorkshire, Carolyne likes to cut straight to the chase. This is very useful when it comes to dealing with the complex world of UK employment law.

She currently provides HR expertise and advice to 24 golf clubs across the UK.

Her talks are praised for their engaging, amusing and informative nature. She often gives talks to the Golf Club Managers Association (GCMA) regions on how to deal with staff issues. She is the employment law specialist for Golf England’s course at Warwick University. She also gives talks to members of other professional golf associations such as the CMAE, BIGGA and the PGA.

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