“Before engaging Golf HR to work with Beaconsfield Golf Club I was dealing with staff matters using my own knowledge and experience as well as having access to a consultant through the GCMA. Although this was fine as we had no issues I was very aware that much of our documentation was out of date and deficient. So, whilst I wasn’t actively looking for someone to help with this it was one of those things on my to do list that kept getting bumped.”
David Cliffe, Club Manager, attended a regional GCMA meeting in the autumn where Carolyne from Golf HR was the guest speaker. “I was impressed with approach to HR which was fresh, direct and most importantly I enjoyed her no nonsense approach to the subject.
“I made the decision to meet Carolyne based on the presentation she gave as well as wanting to work with someone who was clearly very concise and precise in the way she handled the subject. I felt that Carolyne had a different approach to the industry and this manifested itself in both the processes she uses and her depth of knowledge. I felt there was no ‘fluff’, just clarity.
“Carolyne made the process of updating our handbooks really simple. At every step we were driven by her to complete our input on time. There was an initial meeting, a draft handbook appeared and then the final version. This also included the promise of any future change in legislation being included in an updated version.
“Following this we took at a look at our contracts of employment which were perfect for legislation -10 years ago! This led us to revamping these and again the process Carolyne asked us to follow was simple, clear and concise which made a potentially complicated piece of work very easy to complete.
“I feel now that we have the documents in place to help us manage our staff in a way that is right for them and the club.
“Working with Golf HR has been refreshing. As a club I feel we have someone we can rely on to help us with any staff issues that may crop up. I feel that any legislative changes that happen are taken care of which ensures that we are compliant. This ensures that we continue to be fair, accurate and consistent when dealing with our team.
“There have been several key benefits of working with Golf HR. Carolyne and her team are very responsive. Carolyne keeps things clear and simple and ensures important issues are dealt with using simple, jargon free processes.
“I also really value the fact that Carolyne doesn’t sit on the fence during our discussions, she says quite clearly “Do this” or “Do that” rather than skirting around the issues and asking what I think I should do.
“This gives me confidence in the HR process and means I can have discussion with my staff in the right way that is best for everyone.”