Situated in Newton-Le-Willows in Merseyside, Haydock Park Golf Club will turn 150 in 2017. And the person who will oversee those celebrations is club secretary Vicki O’Brien.
Here at Golf HR we’ve been working with Vicki now for several months. When we started, Vicki was keen to update the Club Handbook. However, she was also looking for advice on how to deal with what she termed a ‘horrendous’ staff issue.
“We had been having problems with a senior manager,” she said. “Actually, it had been going on for years and was becoming a very long, drawn-out process. I’d studied employment law myself but it was back when I was in the night club business. This was different and, because running a golf club can be pretty hectic, I didn’t always have the time to sit down and fully update myself on the law pertaining to the current situation. When I met Carolyne, though, I knew she would have the answers and be able to tell me if what I was doing was along the right lines. Thankfully with Golf HR’s help, we have been able to resolve it with the minimum of hassle.”
Vicki had been actively looking for help before meeting Carolyne and had already interviewed a few prospective HR candidates.
“After a meeting, where our Finance Director was also involved, it was clear that Carolyne knew her stuff and that was really important to us. She was also extremely passionate and plain speaking about employment law and managing staff. After sounding out a few other Club Secretaries in the area, we both decided we would be happiest to go with Carolyne and Golf HR.”
“Because I worked in the office before becoming Club Secretary, it wasn’t always easy for me to be seen as an authority figure and that occasionally meant problems when it came to introducing changes,” she said. “Many of the more established members were steadfastly of the belief ‘if it ain’t broke, don’t fix it.’ Carolyne has helped to change that perception in the Club.”
“We have two members of staff in particular who have really stepped up to the mark and we wanted to alter their contracts to give them both recognition and more employment stability,” she said. “We weren’t sure how to do that and it was Carolyne and her team who suggested what options we looked at.”
As for the future, outsourcing to Golf HR is one area Vicki has absolutely no intention of changing.