“We knew we needed HR help” confirmed the Chairman of Reading Golf Club, Rob Bishop. “We were searching around and had found some outside agencies to help with HR and had narrowed it down to two when our General Manager said he had come across Carolyne at Goring and Streatley Golf Club.
“We had already interviewed the other two HR companies when we met Carolyne, but my goodness, when we interviewed her she won by a country mile and it was clear we had found our HR supplier.
“We had a situation last year when we had to make one of our staff redundant. It didn’t go wrong as such but it went legal for a while and quickly racked up costs. We didn’t want to repeat it and when you combine that with how conscious we were that honestly, we were probably not compliant with employment law and our contracts and handbooks were thoroughly out of date.
“She has helped with all this and so much more. She has been invaluable in managing the retirement process for our General Manager and for the recruitment of his successor. She helped with the telephone interviews, all as part of the service, and turned a very long list into a short list and then the appointment.
“It is so powerful having a resource like Carolyne on tap. We had a grievance process that she helped us with that could have been fraught with difficulty without an HR professional to advise us.
“The club had not done employee appraisals before, not for any reason, we just hadn’t done them and Carolyne explained how beneficial they are for managing our people and improving performance.
“I have only been working closely with Carolyne for the six months since I became chairman of Reading Golf Club, and in that time I have seen what a tremendous resource she is.
“I would definitely recommend Carolyne and Golf HR. She has proven herself time and again and she offers exceptional value for money and is very credible. I believe Carolyne has a massive understanding of employment law and she brings that to every meeting; that level of credibility is enormously powerful.
“She is scrupulously fair, but you do feel that all her expertise, all her professionalism and understanding of employment law, is firmly on your side, on the side of the employer.”
Rob Bishop, Chairman, Reading Golf Club, 0118 947 2909